TDCX

TDCX is a customer experience company that combines human agents with AI tooling to run support, sales and trust and safety operations for global brands. Its Asia Pacific business spans customer service, revenue operations, recruitment, digital transformation and CX consulting, with a focus on travel, fintech, mobility, social media and gaming clients.

The company organizes its offer around strategy, operations and AI. On the strategy side it advises on customer journeys and lifetime value; on the operations side it staffs and manages large service teams, including hiring for CX, sales, data labelling and prompt engineering roles. Its AI arm, TDCX AI, handles human-led data labelling and multimodal annotation as well as automation work.

• Omnichannel customer service: support across channels in a brand's voice
• Technical support: outsourced issue resolution aimed at higher CSAT
• Inside sales: sales conversations across the customer journey
• Trust and safety: content moderation, fraud detection and content governance
• Recruitment-as-a-Service: sourcing, screening and onboarding for CX teams
• CX consulting: data-driven analysis of journeys and KPIs
• AI for CX: strategy, data work, automation and deployment

TDCX says it works with Fortune 500 companies and fast-growing disruptors, and mentions a decade-long partnership with Meta. Its case studies describe clients anonymously, such as an airline, an accommodation provider and a social network, and report outcomes like a 16% year-over-year revenue improvement and a 39% productivity gain.

The website states a strong footprint in Asia and a global delivery network. Its About page shows badges that appear to be the Outsourcing Association 500 ranking (2025), ISO/IEC, COPC certification and PCI DSS, and its mission is to help partners and staff reach higher success through high-performance solutions.