Otium Concierge

Otium Concierge is a UK-registered concierge and administrative support company founded in 2018 by Katie Moss, a former private banker. It works for individuals, families and business professionals, taking on practical errands, executive assistance and lifestyle requests so that clients can spend their time on other priorities.

The company splits its work into private concierge for individuals and families, and concierge services for businesses. Its executive assistant service pairs each business client with a dedicated Level 3 PA-qualified Client Manager who handles both business and personal requests. Holiday and sickness cover keeps the service running without interruption, weekly reports list the tasks completed, and Otium writes process manuals based on how the client likes things done. Clients also gain access to the company's other concierge services, including exclusive events. Otium says it draws on a black book of trusted contacts covering tradespeople, hard-to-secure reservations, luxury travel and private events.

• Concierge for you: personal concierge support for individuals
• Concierge for your family: household and family requests handled in one place
• Trusted Assistant: a private assistant service for personal administration
• Executive Assistant: call handling, diary management, travel organisation, bookkeeping and credit control, CRM management and operations support
• Concierge for your employees: a concierge benefit that businesses offer to their staff
• Concierge for your clients: a concierge service that businesses provide to their own customers
• Membership tiers: three levels named Infinity, Premier and Executive

Business tasks covered by the executive assistant service include invoice management, chasing leads, data input, recruitment support, document production, managing business premises, planning events, sales and marketing support, and ticket and hospitality reservations. The service also extends to personal errands, which suits business leaders who want one point of contact for both sides of their schedule. The site features a 2025 client testimonial that praises the team's organisation, attention to detail and responsiveness during a busy period.

Otium Concierge is registered in England under company number 11149394. According to its website, the company emphasises efficiency, reliability, care and discretion, and describes its team as highly experienced. Its stated aim is to return time to clients by handling everyday demands quietly and with complete discretion, from the practical to the prestigious.