Last Call Media

Last Call Media is a digital services company in Boston, Massachusetts, serving impact-driven organizations since 2005. It combines user research, design and engineering to build and modernize web platforms, with a focus on government and mission-led work, and describes its approach as empathy-driven design delivered through agile practices.

Services fall into three areas: research and design, engineering, and agile product delivery. The company moves projects through three phases it calls Explore, Innovate and Scale. A notable specialty is digital platform modernization, including migrating Drupal 7 sites to modern headless architectures, along with secure unified login platforms and AI-driven chatbots for government services.

• Research and design: UX research, usability testing, user interviews, information architecture, content design, accessibility, visual design and design systems
• Engineering: web applications, API-driven and enterprise architectures, cloud and systems engineering, data pipelines and ETL, CI/CD, automated, load and stress testing, observability and CMS development
• Agile delivery: requirements definition, outcomes-based roadmaps, SAFe coaching and training, capacity and risk management
• AI-assisted engineering: including chatbot development
• Technologies: Drupal, WordPress, AWS, Azure, Google Cloud and Terraform

Its site features work for the Commonwealth of Massachusetts, including the MyMassGov unified login portal, which serves about 25,000 monthly users, and a pilot of an AI chatbot for government services. Another case study covers migrating a New England creative economy platform to a headless architecture connecting more than 30,000 artists and organizations. SUNY Potsdam is also listed as a client, and Holly St. Clair, Chief Digital Officer and Chief Data Officer of the Commonwealth of Massachusetts, is quoted praising the partnership.

The company reports staff certifications including AWS Solutions Architect Professional, IAAP CPACC, Nielsen Norman Group UX Certified, Terraform Associate and SAFe Studio, and lists itself as a Drupal Sustaining Member at the Silver level.