ExpertCallers

ExpertCallers is a customer operations provider offering call center, support, quality monitoring and back-office services. It is a web property of Flatworld Solutions Inc., with headquarters in Princeton, New Jersey, and delivery centres in Colombia, Bolivia, Argentina, India and the Philippines. The company says it has operated since 2002.

Its delivery model is built on Lean Six Sigma principles, SLA-based reporting and continuous improvement. It uses AI-assisted workflows with a human-in-the-loop approach, where trained staff review exceptions and stay accountable for outcomes, and it applies standardised operating procedures across locations.

• Call centers: inbound and outbound, including lead generation
• Digital support: email and chat support
• Research: CATI telephone survey services
• Safety and monitoring: content moderation and CCTV monitoring
• Quality: call center quality monitoring
• Helpdesk: virtual assistance and technical helpdesk
• Back office: data and transaction processing

Client logos on the site include Aussies, Watch WareHouse, Muthoot Finance, Third Wave Coffee and Embassy. Industries served include automotive, chemicals and pharmaceuticals, education, energy and utilities, banking and finance, healthcare, manufacturing, real estate, retail e-commerce, telecom, logistics, and travel and hospitality. Published case studies report a 34 percent efficiency gain and a 90 percent response rate in talent profile management, and a 32 percent lower cost per lead with 13 percent growth in a first quarter for an e-commerce client.

According to its website, per-country agent counts are about 120 in Colombia, 250 in Bolivia, 60 in Argentina, more than 1,000 in India and more than 1,100 in the Philippines. It lists ISO/IEC 27001:2022, SOC 2, PCI DSS, HIPAA and GDPR compliance, and displays profiles on Clutch, G2 and other review sites.