XACT
Contact center handling phone, SMS, email and chat support, help desk and telephone answering for businesses
Contact Information
About the Company
XACT is a contact center company providing customer support by phone, SMS, email and chat. Its services include a customer help desk, chat and web support, outbound survey and response, service and support dispatch, and telephone answering.
XACT reports 17.7 million minutes transacted and 4.1 million contacts processed annually as of 2025 (self-reported), and says it is marking 30 years in business. It also runs an XACT@Home agent program for remote agents. Testimonials on its site come from clients including Udacity, TK Elevator and Teachers' Curriculum Institute, and its learning resources cover quality assurance, training and workforce management.
Services & Specialties
Reviews
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