Call Center Services International
Bilingual nearshore call center and BPO provider with centers in Mexico and a San Diego office
Contact Information
About the Company
Call Center Services International (CCSI) runs bilingual nearshore contact centers for US businesses, with an office in San Diego, California and centers in Mexico City, Guadalajara and Tijuana. Its service list covers inbound and outbound calling, customer service, debt collection, loan and lease servicing, auto finance, lead generation, IT support and call quality monitoring.
CCSI also sells AI automation, including generative AI virtual agents, compliance-focused QA agents and intelligent document processing. According to its website it employs 3,500 bilingual staff, quotes fully burdened rates of $11 to $16 per hour, and reports a 95% KPI achievement rate. Its site displays logos for PCI, SOC 2, HIPAA and ISO 27001 related bodies, and shows testimonials from Westlake Financial and LaserAway.
Services & Specialties
Reviews
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